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Posts tagged fair usage policy
Maxis Broadband
Feb 21st
Maxis Broadband is a broadband service provided by Maxis. Coverage is available in most populated areas in Malaysia. There are wireless broadband and wired broadband available, but since wireless broadband is the most used, we are going to give you information about wireless broadband packages only.
A little note on wired broadband
Maxis also offers wired broadband, only at selected areas, such as Section 9 Shah Alam. More flexibility and freedom can be achieved if you subscribe the wireless broadband compared to the wired one.
Coverage
Maxis Broadband covers most areas in Malaysia, with densely populated places are covered by HSDPA, some other WCDMA and EDGE. Other parts, GPRS can still cater for your internet needs.
Package Set #1: Monthly Device Packages
There are four packages together in ‘monthly device’ packages’, with all of them offer free modem for the customers. Recommended for people who want to use internet a lot, especially the 12 GB package. VOLUME QUOTA: Fair usage threshold of the package. It means if you subscribe to 1.5 GB package, you are eligible to use up to 1.5 GB worth of data for downloading and uploading.
1.5 GB Package
3 GB package
6 GB package
12 GB package
Package Set #2: Bundled package
| Package | Volume Quota (per month) |
Price (per month) |
Free modem |
| 2 GB Home Value | 2GB | RM 48 (Free access for first two months) |
Bulky modem (ZTE modem) |
| 2 GB Mobile Value | 2 GB | RM 68 (Free access for first one month) | Huawei E220 USB modem |
Package Set #3: No-device package
For no device packages, you will only get a Maxis SIM card. You have to use your own modem to surf the Internet.
| *** No Device Package | Normal Price(RM/mth) | Direct Debit Rebate(RM/mth) * | Peak Speed | Volume Quota |
| Advanced Lite | RM78 | RM10 rebate x 12 successful transactions *Rebate starts on Month 2 |
No speed capping (up to 7.2. Mbps) | 2GB |
| *Advanced Lite Youth | RM48 | N/A | No Speed capping | 2GB |
* Advanced Lite Youth Package – Terms and Conditions
- Customers who sign up MUST be between 18 – 25 years old
- Bolt On & Direct Debit rebates are not applicable for the Advanced Lite Youth Package
*** No Device Package Rebate is applicable from Month 2 – Month 12. Got questions? Take a look at their FAQ. Terms and Conditions apply.
For more, ask Maxis about the No Device Package at 1 800 82 2000.
Source: http://www.maxis.com.my/personal/broadband/broadband_wireless_sim_card.asp
Package Set #4: Weekly/daily broadband
Weekly and daily broadband packages are also available for users who use the internet occasionally. This package comes in prepaid, and you have to subscribe first before you can surf.
Weekly Broadband
Daily Broadband
Author’s Note
Picture credit: http://maxis.com.my/personal/broadband/wireless_allplans.asp
Revision: 1
Celcom Broadband
Oct 14th
Celcom Broadband is a high speed broadband service provided by Celcom, caters for the customers in Malaysia. There are various packages that might suit Celcom Broadband is a high speed broadband service provided by Celcom, caters for the customers in Malaysia. There are various packages that might suit your need.
Broadband Entry Package
onetwenty: I found out that this package is suitable for occasional internet surfer, especially those who can’t live without internet and wants an internet access in their phone. This package is best suited for mobile content because of its low monthly bandwidth allowance (500 MB).
Package summary
Speed: Up to 128kbps
Charge: RM 38/month
Contract period: None
Money-back guarantee: Not applicable
Quick Facts
· This package can only be subscribed along with any Celcom Voice Plan.
· This package offer speeds of up to 128kbps.
· The monthly charges are applicable for domestic data usage only. Data roaming customers are charged based on the charges as determined by the roaming partner.
· This package comes with a usage volume of 500MB.
How to sign up
Just visit any Celcom branch near you.
Conditions
· The Broadband Entry Service offers speeds of up to 128kbps.
· This package is only available as a value added service on top of customers postpaid voice line.
· This service is bound by Celcom’s Fair Usage Policy of 500MB a month.
· As this broadband service is shared, therefore the service is provided on a best effort basis.
· This package can only be subscribed at any Celcom Branch nationwide.
· Customers subscribing to this package are NOT entitled to a 7 Day Money Back Guarantee.
· The unlimited usage of this broadband service is only for use within the Celcom domestic network.
Broadband Basic Package
onetwenty: Suitable for normal (average) internet user. 5 GB fair usage policy per month.
Package summary
Speed: Up to 384kbps
Charge: RM 68/month
Contract period: None
Money-back guarantee: Applicable
Quick Facts
· This package can be subscribed along with any Celcom Voice Plans or can also be subscribed as a Stand Alone Service.
· For the Broadband Standalone packages, customers are required to pay an advance payment of 1 month of package value during subscription. This package is a pure data package with no Voice or SMS services provided.
· 7 days money back guarantee is applicable in the event customer not satisfied with the broadband service.
· The monthly charges are applicable for domestic data usage only, for roaming customers, a separate charge (as determined by the roaming partner) based on pay per use is applicable.
How to sign up
· Celcom branch
· BlueCube outlets
· Online
Conditions
· The Broadband Basic Service offers speeds of up to 384kbps.
· This service is only available as a postpaid service.
· This service is bound by Celcom’s Fair Usage Policy of 5GB a month.
· As this broadband service is shared, therefore the service is provided on a best effort basis.
· Customer subscribing to a standalone Broadband Basic package is required to pay an advance payment of RM68 upon registration.
· If customers are taking this package as a VAS on top of their Voice Package, the RM68 upfront is not required.
· This package is subjected to a one time Stand Duty fee of RM10 that will be charged into the first bill.
· Customers subscribing to the Data Only (Standalone) package will not get Voice and SMS services on their SIM card.
· Customers subscribing to this package are entitled to a 7 Day Money Back Guarantee.
· The 7 Days Money Back Guarantee will be effective from the time the service is activated and will take into consideration all weekends and public holidays. Therefore, should your 7th day fall on a Sunday, it is the responsibility of the customer to ensure that the termination request is done before that.
· In order to be entitled for the 7 Days Money Back Guarantee, customers must terminate their services at Celcom Branches Only.
· The unlimited usage of this broadband service is only for use within the Celcom domestic network.
· Any data usage out of the Celcom network is considered roaming and customers will be charged Data Roaming charges as determined by the Roaming operator.
· Any data usage out of the Celcom network is considered roaming and customers will be charged by data roaming charges as determined by the Roaming operator.
Broadband Advanced Package
onetwenty: I found out that this package is suitable those who want to surf the internet fast. Personally, I think the 384kbps package is better than this one. Faster, but it has the same data volume. You can easily use up that 5 GB per month allowance. So its almost the same. I have a few months experience using that package in Shah Alam. Not really satisfactory. P1 WiMax is the better shoice.
Package summary
Speed: Up to 3.6 Mbps
Charge: RM 98/month
Contract period: None
Money-back guarantee: Applicable
Quick Facts
· This package can be subscribed along with any Celcom Voice Plans or can also be subscribed as a Stand Alone Service.
· For the Broadband Standalone packages, customers are required to pay an advance payment of 1 month of package value during subscription. This package is a pure data package with no Voice or SMS services provided.
· 7 days money back guarantee is applicable in the event customer not satisfied with the broadband service.
· The monthly charges are applicable for domestic data usage only, for roaming customers, a separate charge (as determined by the roaming partner) based on pay per use is applicable.
How to sign up
· Celcom branch
· BlueCube outlets
· Online
Conditions
· The Broadband Advance Service offers speeds of up to 3.6Mbps.
· This service is only available as a postpaid service.
· This service is bound by Celcom’s Fair Usage Policy of 5GB a month.
· As this broadband service is shared, therefore the service is provided on a best effort basis.
· Customer subscribing to a standalone Broadband Basic package is required to pay an advance payment of RM98 upon registration.
· If customers are taking this package as a VAS on top of their Voice Package, the RM98 upfront is not required.
· This package is subjected to a one time Stand Duty fee of RM10 that will be charged into the first bill.
· Customers subscribing to the Data Only (Standalone) package will not get Voice and SMS services on their SIM card.
· Customers subscribing to this package are entitled to a 7 Day Money Back Guarantee.
· The 7 Days Money Back Guarantee will be effective from the time the service is activated and will take into consideration all weekends and public holidays. Therefore, should your 7th day fall on a Sunday, it is the responsibility of the customer to ensure that the termination request is done before that.
· In order to be entitled for the 7 Days Money Back Guarantee,
customers must terminate their services at Celcom Branches only.
· The unlimited usage of this broadband service is only for use within the Celcom domestic network.
· Any data usage out of the Celcom network is considered roaming and customers will be charged Data Roaming charges as determined by the Roaming operator.
Author’s Note
This article is not completed yet. More packages will be written soon. However, your feedbacks are most welcomed.
Revisions
1 – Celcom’s package for entry-level surfer
2 – Added basic and advance package
Sources
· http://www.celcom.com.my/broadband/
of Maxis Broadband, Celcom Broadband and P1 Wimax Broadband
Sep 26th
Update: Read these pages to know more about broadband packages in Malaysia.
Today, I went to Plaza Alam Sentral at noon. When I went down to the ground floor, I was approached by a Maxis broadband promoter, Mr. P.
Mr. P: Abang, kami ada buat promosi Maxis Broadband sempena Deepavali ni.
Me: Ooo…ye ke? Tengok jap brochure tu.
Mr. P: Abang ada desktop/laptop?
Me: Ada…ada…
Mr. P handed me the brochure.
Me: Saya nak tanya sikit. Hari tu, saya ada tengok dalam website Celcom, dia kata walaupun pakej tu unlimited, tapi bandwidth limitnya Cuma 5 GB (gigabytes) per month.
Mr. P: Kami punya ni unlimited. Abang boleh download, surf sepanjang hari tanpa limit. Lagipun, dalam masa 7 hari, abang boleh return balik modem tersebut dan kami akan bayar balik kepada abang. Money back guarantee.
Me: Ooo…begitu ke…
Mr. P: Abang, mari la, isi borang, register…
Me: Tak pe lah, saya nak balik bincang dulu. Saya ni student lagi. Mana ada income. Bukan senang nak buat keputusan ni.
What? Unlimited broadband? Too good to be true.
First, lets see Celcom’s “wonderful” advertisement.
Stay Online Anytime, All The Time.
Whether you’re an Internet junkie or an entrepreneur on the go, there’s nothing better than having Internet connection without any disruptions. Stay online all the time with Celcom Broadband Advance. With the optimum speed of up to 3.6 Mbps, this plan is just what you need to make heavy downloading, surfing and browsing simply a breeze.
They say we can do heavy downloading by using this 3.6Mbps package.
Simply a breeze? It’s thunderstorm, not a breeze.
On that same page, click on the ‘conditions’ link and read it.
* The Broadband Advance Service offers speeds of up to 3.6Mbps. Okayyy…
* This service is only available as a postpaid service. Okayyy…
* This service is bound by Celcom’s Fair Usage Policy of 5GB a month. What??? (Refer ‘updates’ section at the bottom part of this post).
We have to realise that they actually offer the following packages:
Maxis Broadband: Maxis has the lowest fair usage threshold among ISPs in Malaysia, ranging from 1 GB to 3 GB.
More on http://www.maxis.com.my/personal/broadband/termncon.asp
Celcom Broadband: They’re more kind than Maxis. They offer 5 GB of bandwidth usage per month.
More on http://www.celcom.com.my/cep/xresources/CelcomCORP/broadband/html/advance_tnc.html
P1 W1MAX: They offer 20 GB of bandwidth usage per month.
More on http://www.p1.com.my/Wimax/aspx/wimax_faq_ref.aspx
Please note this: After you use that amount of bandwidth, they deserve the right to terminate your account, suspend it, or control your bandwidth. Please read more on the link provided.
Consumers out there, please, choose a package that really suits your needs.
You might be wondering why should I write about this, but initially, I am one of the ‘victims’ because I don’t really read the T&C given by them IN THEIR WEBSITE. I thought it is purely unlimited as my Streamyx at home.
During holiday seasons, there are three main Internet users in my home, which are my father, my brother, and me. We rarely use peer to peer programs and we rarely download anything bigger than 50MB. We mainly use the internet for Wikipedia, Friendster, and some local newspaper websites. Guess what? My computer alone uses around 200MB of bandwidth per day. My brother and my father uses even more as my brother surf for a longer time than me and my father likes to watch videos from YouTube.
We share our internet connection by a Wi-Fi router. So, lets say three of us uses only 500MB of bandwidth per day. A month (30-day) will yield around 15GB of data bandwidth. 7 months of using Streamyx (in my home, which located in a small coastal town in Perlis) requires me to call only once to TM support because some technical problem. Other than that, everything is fine. They give us their promised speed (almost 384k per second) and virtually no connection problem except for the one that I mentioned above. So, I can say that TMNet (in my area) is gracious enough to give me interrupt-free internet access). Even though I know that there are many unsatisfied customers who feel very angry towards TM because of their poor service at some areas.
However, wireless broadband also have its own weaknesses. Now, I am using Celcom Broadband that belongs to my friend. Its connection has been cut off for no apparent reason just now. What I have to do is to disconnect and reconnect it back. Come on Celcom, its Shah Alam here. This is not a rural area. Please provide constant connectivity to us.
P.s
If anybody, any company, any organisation feel that this information is not true, please give comments and ask me to correct it. I am willing to give cooperation as my main purpose is not to blame any company for this ‘bandwidth’ limit. I just wan t to share my own experience and share what I know with my readers.
UPDATE(S):
Just now, as on Monday, November 17 2008, 2 a.m (approximately), I went to the Celcom’s website in order to recheck their Fair Usage Policy (click here to visit the page). Now there’s slight change for their Fair Usage Policy. READ PART 3 OF THE PAGE. It can be summarised as below:
- After you have exceeded the allocated data volume (bandwidth) in a particular month, Celcom will have the right to reduce your speed.
- Broadband Basic (normal speed is 384kbit/s) will be reduced to 64kbit/s.
- Broadband Advance (normal speed is 3.6Mbit/s) will be reduced to 128kbit/s.
It’s good enough for me. But I suggest that they should set a higher bandwidth for Broadband Advance customers. They are paying extra. Give them more privilege. Anyway, THANK YOU CELCOM.
DISCLAIMER
Every entity mentioned here is just for informative purposes only. I shall not responsible for any damage in any way occurred from this information.
Author’s Note
First revision date: 02 November 2008
Revision: 3
